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THE ANSWERS TO YOUR QUESTIONS ONLINE
If you do not find your answer either in this section or in the service pages, click here to contact us
OUR ANSWERS ON THE KEY ISSUES THAT YOU ASK
         
 
Order
I have not received an acknowledgment of my order. is it well recorded ?
Can I put an order and sponsorship in décoration maison company
I made a mistake, I would cancel my order ... I will wish to change the delivery location, ... Is it possible?
How do I know if the items that interest me are available ?
Am I able to find details of my orders and follow them live?
Can I get my order or send abroad (out of France) ? Would I have any additional fees ?
I lost my password. Shall I create a new account
 
Promotional Offers
How to benefit from special offers on décoration maison
When promotional offers do they occur?
 
Payment
What are the accepted payment methods?
I do not want to make my payment by credit card, how to purchase the item?
I want to make my payment by credit card, how?
Which credit cards are accepted in the décoration maison company
Can I pay online safely?
How to pay for purchases abroad? (EU overseas territories, other, ...)
 
Delivery
How long will my order be delivered to me?
What is the average delivery?
Delivery is it possible abroad?
What is the fee payable on an order?
If one of my articles is not immediately available, will I be informed of his arrival?
 
The exchange and refund
I have received my order but I wish to return an item. How?
 

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Your question
Order
I have not received an acknowledgment of my order. is it well recorded ?
Our response
 

Once you have confirmed your order, you will receive an e-mail acknowledgment receipt of it.
However, sometimes errors in your e-mail address prevents proper distribution of our acknowledgment.
In order to know the state of your delivery, please connect to order tracking . You wil know if your order is recorded and also know its status

  • waiting,
  • delivery soon,
  • under current delivery.

  • If your order does not appear in the list then it has not been registered by décoration maison. company.
    You must do again your order. If the problem persists, please contact us by clicking on the link below, or
    contact us .

     
    For more information: contact us
     
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    Your question
    Order
    Can I put an order and sponsorship in décoration maison company
    Our response
     

    Function sponsorship is not yet operational. It will be soon.

     
    For more information: contact us
     
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    Your question
    Order
    I made a mistake, I would cancel my order ... I will wish to change the delivery location, ... Is it possible?
    Our response
     

    Once you have confirmed your order within décoration maison company website, it goes through three states:

  • waiting,
  • delivery soon
  • under current delivery.


  • Depending on the payment method you have chosen, (for foreign countries outside France, it is international bank transfert), you can either cancel the order or change the delivery location.
    Different scenarios are detailed below:

  • Payment by bank transfer : In this case of payment by electronic transfer, the bank delays are 24 to 48 hours. Ie our bank informs us between 24 and 48 hours after you have made your payment. As in the case of a check, we expect payment order to process the order. If you do not transfer your (or if you ask your bank canceled), then the Order is not honored. If you require a different delivery address or if you wish to cancel your order, you mention it by e-mail by clicking on the link below, or contact us not to mention your order number and date of order . We ferrons send an acknowledgment receipt of this e-mail.
    NOTE : The answering service by phone is not currently in place.

  •  
    For more information: contact us
     
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    Your question
    Order
    How do I know if the items that interest me are available ?
    Our response
     

    The availability of products is specified on the cover page of products. Two cases arise:

  • page product presentation mentions Product Available in 48 hours. In this case the product is in our stocks. You are delivered after we received your payment.
  • article is present on the site, but the presentation of the product page mentions Product available in 5 to 10 days. These is the case for products that we regularly can get from our suppliers, and for which our suppliers delays are ranging from 2 to 10 days depending on the supplier (except if the products are out of their stocks).
    When the mention "product is not available before a date" is on the description of the product, contact us by clicking on the link below, or here .
    Indeed, if products are out of stock at our suppliers, delays for products to be in our stocks can take several months.
  • Where you put your order, an asterisk also lets you know if the item is available or not.
    For more information on delivery, please contact us by clicking on the link below, or contact us .

     
    For more information: contact us
     
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    Your question
    Order
    Am I able to find details of my orders and follow them live?
    Our response
     

    To monitor the status of your orders and orders passed in the décoration maison company, just go to the page "order tracking" by filling in your contact information, including your e-mail address and password.

     
    For more information: contact us
     
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    Your question
    Order
    Can I get my order or send abroad (out of France) ? Would I have any additional fees ?
    Our response
     

    You can order in the décoration maison company and have it delivered anywhere in the world. If you want to know how and shipping costs outside France, see the "delivery" . If you encounter problems please contact us by clicking on the link below, or here , specifying the purpose and nature of your request. A response in a short time you will made.

     
    For more information: contact us
     
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    Your question
    Order
    I lost my password. Shall I create a new account
    Our response
     

    In case of loss of your "password" box, click the "My account" . Enter your email address e-mail and click on the link "Forgot your password? click HERE." We will send you a new password via e-mail immediately.
    To change your password again, click again on the
    "My account" and enter the password we sent you.
    You then have access to your account and from there you can change your password. If you encounter problems please contact us by clicking on the link below, or
    here , specifying the purpose and nature of your request. Response in a short time you will be done.

     
    For more information: contact us
     
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    Your question
    Promotional Offers
    How to benefit from special offers on décoration maison
    Our response
     

    Regularly

  • products are sold at promotional prices.
    These promotions are due to favorable terms obtained from our suppliers for some products.
    These promotional offers are limited in TIME and QUANTITY .
    TO ENJOY IT MUST BE THE FIRST (FIRST) TO PURCHASE THIS PRODUCT . The first rule is "Arrived" first "SERVED".
    To be (e) of the latest promotions, click and check the box "ALL NOTIFICATIONS."
    < br> Promotional offers are also listed on the newsletters. To be the first one (the first) be a (e) the current subscribing to the newsletter
    here .
    Where all the goods were purchased, or when the date has passed, then promotions are suspended.

  •  
    For more information: contact us
     
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    Your question
    Promotional Offers
    When promotional offers do they occur?
    Our response
     

    The promotional offers are not programmed. they occur throughout the year.
    be (e) of the latest promotions, click NOTIFICATIONS and check the box" ALL NOTIFICATIONS. "
    Promotional offers are also listed on the newsletters. To be the first one (the first) be a (e) the current subscribing to the newsletter
    here .
    Where all the goods were purchased, or when the date has passed, then promotions are suspended.

     
    For more information: contact us
     
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    Your question
    Payment
    What are the accepted payment methods?
    Our response
     

    The payment methods accepted now are

  • check
  • electronic transfer
  • against payment on delivery
    Soon a payment online will be implemented.
    For more information on the various methods of payment, see page "Secure Payment" here .

  •  
    For more information: contact us
     
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    Your question
    Payment
    I do not want to make my payment by credit card, how to purchase the item?
    Our response
     

    In décoration maison, you can make purchases by check, electronic transfer or against default.
    The different ways to make your purchases depending on the method of payment are set out on page "Secure Payment" available here .

     
    For more information: contact us
     
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    Your question
    Payment
    I want to make my payment by credit card, how?
    Our response
     

    There are two websites payment

  • payment by credit card or you get your bank details and everything is handled by the website with which you interact. décoration maison company, has decided not to implement this method of payment because it poses a risk. In fact, if a hacker gets into our database, despite all the security we have in place, it has access to your bank details.
  • Secure payment via a bank. This is the payment method safest. In any décoration maison company has access to your bank details. Therefore, if a hacker is introduced on our website, it would not have access to your bank details. The online payment transaction happens between the People's Bank secure sites and you.
    This secure method of payment will be online soon. It will be the means Cyberpaiement whose characteristics are specified on page "Secure Payment" available here .

  •  
    For more information: contact us
     
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    Your question
    Payment
    Which credit cards are accepted in the décoration maison company
    Our response
     

    Credit cards accepted in the store décoration maisonare those accepted by our bank: "People's Bank". Different cards accepted are indicated on the "Secure payment " here .

     
    For more information: contact us
     
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    Your question
    Payment
    Can I pay online safely?
    Our response
     

    Online payment is not yet implemented.
    The means of online payment will the bank populaire. In any society décoration maisonhas access to your bank details. Consequently, if a hacker is introduced on our website despite all the security we have in place, he would not have access to your bank details.'s transaction online payment happens between the People's Bank secure sites and you. This is the method of payment online is more about that at the moment.
    It will be the means Cyberpaiement whose characteristics are specified on page "Secure Payment" available here .

     
    For more information: contact us
     
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    Your question
    Payment
    How to pay for purchases abroad? (EU overseas territories, other, ...)
    Our response
     

    Payment for products purchased or delivered outside mainland France (excluding Corsica and Monaco) is made by bank transfer our account. No other means of payment is accepted.
    Bank charges related to financial transactions are the responsibility of the buyer. Contact us before ordering because in addition shipping costs are also different from those prevailing in France.

     
    For more information: contact us
     
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    Your question
    Delivery
    How long will my order be delivered to me?
    Our response
     

    Products are shipped upon receipt of your payment and the availability of items (see availability of items ).
    Delivery times are those of the post is for 48 hours Chrono shipping method we used: the Colissimo delivered against signature.
    For other modes of delivery deadlines are those of the carrier (including large items).

     
    For more information: contact us
     
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    Your question
    Delivery
    What is the average delivery?
    Our response
     

    The means of delivery are currently Colissimo delivered against signature. This means delivery is safe because you must sign a receipt to take possession of your package (it does not get lost), and loss by post, because this package is insured, we refer again products.
    Warning, the contents of parcels are insured against loss but ALSO against degradation. If your package reaches you auvais state, report it to the POST to make you pay the (the) item (s).

     
    For more information: contact us
     
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    Your question
    Delivery
    Delivery is it possible abroad?
    Our response
     

    The delivery is possible abroad. Delivery is also provided by the Post Office. however hazards related to transportation are the responsibility of the recipient.
    Shipping costs are charged at actual prices.
    To determine the shipping cost for the different countries, please contact us.

     
    For more information: contact us
     
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    Your question
    Delivery
    What is the fee payable on an order?
    Our response
     

    The amount of postage to be paid in France is 9 euros.
    Shipping costs outside of metropolitan France are charged at actual prices. Contact us for details by clicking on the link below, or here , specifying the purpose and nature of your request. Response in a short time you will be done.

     
    For more information: contact us
     
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    Your question
    Delivery
    If one of my articles is not immediately available, will I be informed of his arrival?
    Our response
     

    If one of the items is not available, you know when you place your order.
    Depending on the amount of the order and in most cases, it is necessary to wait for the availability of all products to receive the package. Dertains in case we can make a partial delivery of products. For more details, contact us by email by clicking on the link below, or here , specifying the purpose and nature of your request. Response in a short time you will be done.

     
    For more information: contact us
     
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    Your question
    The exchange and refund
    I have received my order but I wish to return an item. How?
    Our response
     

    According to the French Consumer Code, if you are not completely satisfied with our products, or if the delivered product does not fit, we are committed to finding the best solution to meet your expectations. law gives you a seven-day period stated withdrawal period. This withdrawal period of seven working days from the date of receipt of the goods.
    To play the withdrawal period, you must return the product in its original packaging. The shipping and possibly customs are the responsibility of the buyer.
    Returns must be accompanied by the original receipt and returned in their original packaging.
    For more information, please consult our general conditions of sale here .

     
    For more information: contact us
     
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    Your question
    navigation
    I can not view images of products
    Our response
     

    This site has been tested and works with the following browsers:

  • Internet explorer.
    Mozilla/5.0
  • . - Firefox 1.5 (Linux and Microsoft). IT'S FREE . Visit .
  • Konqueror version 3.3.2 (linux). IT'S FREE . Visit .

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